Complaints and Returns

1. The basis for considering the Buyer's complaints submitted to the Seller are the applicable provisions of law, in particular the provisions of the Act of 30 May 2014 on consumer rights and the provisions of the Civil Code.
2. The seller is liable to consumers on the terms of warranty for defects regulated in the Civil Code (Act of April 23, 1964).The products have a manufacturer's, importer's or seller's warranty valid in Poland. The warranty period for each product is 24 months (except for products subject to natural wear).
3. Please submit any complaints and comments regarding the operation of the Online Store to the Seller via telephone, e-mail or by post according to the contact details provided in the preamble of the Regulations. In order to efficiently consider the complaint, please provide the name and surname of the ordering party, telephone contact number, order number and description of the subject of the complaint.
4. All returns should be agreed in advance by e-mail: info@ki-gen.pl with the Seller.
5. The time for considering the complaint by the Seller is 14 days.