Terms & Conditions

These regulations define the rules for using the store run by the Seller at www.sklep.kigen.pl

The seller is:

KI-GEN Sp. z o.o., with headquarters in PL, Świebodzice 58-160, Wolności Streat 47, registered in the Register of Entrepreneurs of the National Court Register, kept by the District Court for Wrocław Fabryczna, IX Commercial Division of the National Court Register, under KRS number 0217387.

Contact with the Online Store Service Department can be obtained:

- at the following telephone numbers: +48 748540747 or +48 784369625 (Mon-Fri 7:00 - 15:00)

- by using the e-mail address: info@ki-gen.pl

- by correspondence to the above address

§ 1  Technical requirements

In order to use the services provided by the Seller under these Regulations, the User should have: Internet browser: Internet Explorer version not older than 7.0 or Mozilla FireFox version not older than 3.0 or Chrome (all versions) or Opera version not older than 2 , Java Script enabled, Cookies enabled, active e-mail address and Internet access.

§ 2 Definitions

Regulations - these regulations. In the scope of services provided electronically, the Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).

Customer (Buyer) - Only an an adult individual or an entrepreneur conducting business activity in any form provided for by law may be a Buyer on the Website.

Consumer - A consumer is a individual who performs a legal transaction with the entrepreneur that is not directly related to his business or professional activity.

Subject of the transaction - Goods listed and described on the website of online shop. The seller makes every effort to ensure that the offer presented on the website is up to date. However, if some of the Ordered Goods are not available, the Seller undertakes to immediately inform the Buyer about the situation by phone or e-mail.

Product - Goods and Services presented on the Website.

Sales Agreement - a contract for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer, using means of remote communication (including by telephone).

Website (Website, Shop, Online Shop) - a website available at www.sklep.kigen.pl, through which the Customer can purchase a Product.

Side – Service Provider and Customer

Order - Customer's declaration of will clearly specifying the type and quantity of Products, aiming directly at concluding a Distance Sales Agreement via the Website.

§ 3 General rules

1. The condition for placing an Order on the Website by the Buyer is to read these Regulations and accept its provisions during the execution of the Order.
2. The Seller sells via the Online Store.
3. The products offered in the store are brand new, free from physical and legal defects, and have been legally introduced to the Polish market.

§ 4 Placing orders

1. All prices given on the store's website are gross prices in Polish zlotys(PLN) (including VAT- value added tax). Prices shown do not include shipping costs.
2. Orders on the Website are accepted via the website.
3. The store allows you to place orders without registering.
4. Orders can be placed 24 hours a day, 7 days a week all year round.
5. The order is effective if the Buyer correctly completes the order form and correctly provides contact details, including the exact address to which the Goods are to be sent, as well as the telephone number and e-mail address. In the event that the provided data is incomplete, the Seller will contact the Buyer.
6. A message will be sent to the e-mail address provided in the order form with the order specification and shipping costs and a request to confirm it.

§ 5 Costs and delivery time

1. The time of commencement of the order execution coincides with the moment of receipt of the payment to the bank account specified in the order confirmation.
2. The goods are sent to the address indicated in the order form or provided by e-mail. The store will immediately inform the customer about an incorrectly completed order form that prevents or may delay the shipment.
3. The approximate time of preparing the goods for shipment is about three working days.The goods are delivered by courier companies or the Polish Post. Parcels are sent on business days until 15:00.
4. Goods should be delivered within 7 working days. This is an approximate delivery time and applies to orders with the "cash on delivery" option. When choosing the "transfer" payment option, the time of posting the funds on the bank account should be added to the time specified on the Store's website (usually 1-2 business days).
5. The buyer is charged with the delivery (shipping) costs specified below. The amount of fees depends on the type of transport and method of payment.
6. According to Art. 543¹ § 1. If the buyer is a consumer, the seller is obliged to immediately deliver the item to the buyer, not later than thirty days from the date of conclusion of the contract, unless the contract provides otherwise. In the event of the seller's delay, the buyer may set an additional deadline for the delivery of the item, and after its ineffective expiry may withdraw from the contract.

§ 6 Payments

1. We issue an invoice or receipt for each sold product.
2. The condition for the store to proceed with the order is to pay the full amount in one of the following ways:

1. by bank transfer to account no. 93 2490 0005 0000 4530 1145 5078
2. cash on delivery.

§ 7  Delivery terms and conditions

1. Deliveries are made on the territory of the Republic of Poland and the European Union.
2. It is possible to pick up the goods in person at PL, Cicha Streat 58, 58-160 Świebodzice.
3. Before collecting the parcel from the post office or courier, we recommend checking whether the packaging has not been damaged in transport. In particular, pay attention to the condition of the tapes or seals affixed to the shipment. If the packaging of the shipment shows signs of damage or if the seals (tapes) are broken, please do not accept the shipment and we recommend that you complete the damage report available from the courier, and then contact the seller as soon as possible to clarify the matter.

§ 8 Withdrawal from the contract

1. [Deadline for withdrawal] A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring costs.
2. [Time limit] The time limit for withdrawing from the contract begins:

1. for a contract in the performance of which the entrepreneur issues an item, being obliged to transfer its ownership - from taking possession of the item by the consumer or a third party indicated by him other than the carrier
2. in the case of a contract that:
   1. includes many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part,
   2. consists in regular delivery of items for a fixed period of time - from taking possession of the first item,
   3. for other contracts - from the date of conclusion of the contract.

3. [Form of withdrawal] The consumer may withdraw from the contract by submitting to the entrepreneur a statement of withdrawal from the contract, which is attached to these regulations. To meet the deadline, it is enough to send a statement before its expiry. If the entrepreneur provides the possibility of submitting a declaration of withdrawal from the contract electronically, the consumer may also withdraw from the contract using the model withdrawal form, constituting Annex 2 to the Act;
4. [Return of payment] The entrepreneur is obliged to immediately, not later than within 14 days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivering the item. The entrepreneur refunds the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him. If the entrepreneur has not offered to collect the item from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the item back or the consumer provides proof of its return, depending on which event occurs first. If the consumer has chosen a delivery method other than the cheapest usual delivery method offered by the entrepreneur, the entrepreneur is not obliged to reimburse the consumer for the additional costs incurred by him.
5. [Limitations of the right to withdraw from the contract] The right to withdraw from a contract concluded off-premises or remotely is not entitled to the consumer in relation to contracts:
   1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract;
   2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
   3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs;
   4. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
   5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
   6. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
   7. concluded by way of a public auction;
   8. on the basis of applicable regulations regarding veterinary conditions required for keeping, production, acquisition, maintenance, processing, storage, marketing or use of biological material, KI-GEN Sp. z o. o. does not accept returns of frozen bull semen.
6. In the event of exercising the right to withdraw from the contract, the consumer bears the direct costs of returning the Product. To the return shipment, please attach a statement of withdrawal from the contract (unless it has been previously delivered) and the account number to which the store is to return the payment.

§ 9 Returns and Refunds terms and conditions

1. The basis for considering the Buyer's complaints submitted to the Seller are the applicable provisions of law, in particular the provisions of the Act of 30 May 2014 on consumer rights and the provisions of the Civil Code.
2. The seller is liable to consumers on the terms of warranty for defects regulated in the Civil Code (Act of April 23, 1964).The products have a manufacturer's, importer's or seller's warranty valid in Poland. The warranty period for each product is 24 months (except for products subject to natural wear).
3. Please submit any complaints and comments regarding the operation of the Online Store to the Seller via telephone, e-mail or by post according to the contact details provided in the preamble of the Regulations. In order to efficiently consider the complaint, please provide the name and surname of the ordering party, telephone contact number, order number and description of the subject of the complaint.
4. All returns should be agreed in advance by e-mail: info@ki-gen.pl with the Seller.
5. The time for considering the complaint by the Seller is 14 days.

§ 10 Privacy policy and personal data protection

1. When placing the Order, the Buyer agrees to the Seller storing and processing personal data contained in the order for the purposes of the Order, in accordance with the applicable provisions of the Act of August 29, 1997 on the protection of personal data (Journal of Laws 1997 No. 133 item 883 with changes).
2. The administrator of personal data is KI-GEN Sp. z o. o. with headquarters in PL, Świebodzice 58-160, Wolności Streat 47, NIP: 884-25-23-139, REGON: 891546826.
3. Personal data is used to implement sales contracts. Customers have the right to access their data and to correct it. The data is provided freely.
4. Cookies. We use information saved using cookies and similar technologies for advertising and statistical purposes and to adapt the website to the individual needs of users. Cookies may also be used by advertisers and research companies cooperating with us. If you agree to the use of cookies, they will be stored in your browser's memory. You can change cookie settings in your web browser. You can deactivate or completely disable cookies on our websites in the options of your web browser or by selecting the appropriate option in firewall programs (e.g. Norton Internet Security). However, disabling cookies may make it impossible to fully use the options of our website.

§ 11 Copyright:

Information, descriptions and photos of products placed on the website are the property of the Seller. It is forbidden to copy, distribute or use them for any advertising, promotional or other purposes without the written consent of the owner. All names and descriptions of the Products and logos of individual brands are used for identification purposes and may be protected under the provisions of the Act of 30 June 2000 - Industrial Property Law.

§ 12 Final Provisions

1. In matters not covered by these Regulations, the provisions of the Act of 30 May 2014 on consumer rights and the provisions of the Civil Code shall apply.
2. Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers will be considered by common courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended). .
3. In relation to entrepreneurs, disputes arising in connection with the application of these Regulations and the performance of concluded contracts will be considered by the court competent for the seat of the Seller.